Customer Order Email Not Sending in Magento 2: Solution

I am telling you the detailed information about the necessary changes that have to be made in your store in order to send you a customer email. If you are facing a customer order email not sending issue in your Magento 2 store then you are at the right place.

Such as sending an order email, sending a customer account confirmation link, sending a password to forget to email to a customer, etc.


Step 1: Install SMTP Custom Extension

In the first step, you have to install a custom SMTP extension in your store which provides the required environment for sending email through your Magento 2 store.


Step 2: Change Store Email : Customer Order Email Not Sending

Now you have to configure the email id from which you want to send the email to your customer.

Store email address
Store email address

You will find a variety of email templates as you go into the store email address configuration.

For whichever email id you want to set email template, you can do it from here.

You can change the following email address

  • General email address
  • Sales email address
  • Custom email address


Step 3: Send Email to Customer

Now your email configuration is completely complete, as soon as you order a product, you will get an order confirmation email on that particular email details.

If you want to send a custom email, then select the order in the section of sales and click on the customer to whom you want to send the email.

If you want to change the status of your order, you can change it and notify by mail.

Customer Order Email Not Sending


Order Confirmation Mail Configuration: Customer Order Email Not Sending

When customers order products at your store, you need to modify the sales email configuration for sending mail.

Store => Configuration => Sales => Sales Emails => Order/Comment

Customer Order Email Not Sending
Order Emails Configuration


Send Email for Customer Confirmation Link

If a new customer creates an ID on your store and you want to send the account confirmation link to him, then you can make changes from the customer account confirmation section.

Admin > Stores > Configurations > Customers > Customer Configuration > Create New Account Options > Require Email Confirmation

Customer Order Email Not Sending in Magento 2

If you need any help in configuring any SMTP extension then you can contact us directly.

There are some very popular SMTP Email Settings for Magento 2 that will help you to send emails without any extra customization.

Magento 2 SMTP Email extension

Magento 2 Mageplaza SMTP Email Marketing Integration

Or SMTP configuration.


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